Feedback and Complaints

Feedback and Complaints Handling Procedure

Do you have something to tell us?

ABM values your feedback, either negative or positive. If you have anything to tell us or ask about any aspect of our work, please contact or telephone us on 1300 302 663.

Have a complaint??

ABM has a formal complaints handling policy which you may download here.
To learn what will happen once your complaint is lodged with ABM, please download this quick guide.
If you wish to make a complaint about any matter, please contact ABM’s Complaints Officer:

ABM undertakes to treat all complaints in the strictest confidence.

ABM undertakes to acknowledge your complaint promptly and to investigate all complaints received. ABM aims to send you a draft response within one month from the date we receive your complaint.

ABM is a member of the Australian Council for International Development (ACFID) and adheres to their Code of Conduct. As such, ABM is required to meet high standards of corporate governance, program effectiveness, public accountability and financial management.

Members of the public can lodge complaints either directly with ABM (as above), or with ACFID, should they feel that ABM has breached the Code of Conduct. The process for making a complaint to ACFID can be found on their website: