The Privacy Act
ABM is bound by the Privacy Act and the Australian Privacy Principles (APPs) which regulate the collection, use and disclosure of personal information.
The purpose of this Policy
The overriding purpose of this Policy is to ensure that ABM manages personal information in an open and transparent way and complies with the Privacy Act and the Australian Privacy Principles.
Latest Review: December 2021
What is personal information?
Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.
Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. Health information includes personal information collected from you in order to provide a health service. There are greater restrictions that apply to our collection, storage, use and disclosure of sensitive information under the Privacy Act.
2. WHY DO WE COLLECT PERSONAL INFORMATION?
When we collect your personal information, we will provide you with additional information about the reason for collection. We may also provide you with additional information specific to collecting that information.
If you have agreed to our using your personal information we may use the information for one of several purposes. These will be dependant on the circumstances relevant to your situation.
- to lawfully carry out our functions and activities;
- to deliver the products and services that you requested;
- to provide you with further information about the products and services you requested;
- to personalise and customise your experiences with us;
- to help us review, manage and enhance our services;
- to develop insights used in reports or other content created by us;
- to communicate with you;
- for administration purposes, including charging, billing and collecting debts;
- to promote and market those of our other products and services which we consider may be of interest to you;
- when considering making offers to job applicants and prospective employees or for employment purposes; and
- to receive services from you or the Organisation which employs you.
In addition to the above we may use the personal information we collect for the purposes of:
providing you with news about any products and services;
- sending you marketing and promotional material that you may be interested in;
- managing and enhancing products or your experience on our website and domains;
- conducting surveys or promotions;
We will only use or disclose your personal information for the purposes of direct marketing if:
- we collected the information from you;
- it is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes;
- we provide you with a simple means to ‘opt-out’ of direct marketing communications from us, and you have not elected to ‘opt-out’ from receiving
- such direct marketing communications from us.
You may opt-out of receiving such communications by:
- clicking a link on the email communications sent to you
- contacting our Office by telephone on 02 9264 1021 or at email@example.com
- writing to us at ABM, Locked Bag Q4005, QVB, NSW 1230.
What happens if you choose not to provide your personal information?
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, we will take reasonable steps to comply with your request. However, we will require you to identify yourself if: we are required by law to deal with individuals who have identified themselves; or it is impracticable for us to deal with you if you do not identify yourself or elect to use a pseudonym.
Please also be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services and the range of options available to you or your Organisation may be limited.
3. WHAT PERSONAL INFORMATION DO WE COLLECT?
The nature and extent of personal information we collect varies depending on your particular interaction with us and the nature of our functions and activities. Personal information that we commonly collect from you would include (but is not limited to):
- your name, position, date of birth;
- your address, email address, telephone numbers, gender, Government Issued identifiers;
- your financial information, including credit card and banking information, business references, details about your business, Australian Business Number;
- Details of products or services we provide to you
- Information about how you interact with the products and services we provide.
- Records of our interactions with you
- Details of products or services you provide to us
- Social media profiles and related information that you make available to us or to the public generally
- your occupation, career history and references.
We collect personal information from individuals and a variety of organisations. These include:
- Our employees
- Job Applicants
- People we provide services to
- Individual members of the public (donors and supporters of ABM)
- Other Businesses or Church Organisations
4. HOW DO WE COLLECT PERSONAL INFORMATION?
We collect Personal Information from you when you:
- donate via our donor services,
- complete your registrations to our events or webinars;
- participate in surveys or purchase our products or services;
- deal with us as an independent contractor;
- apply for a job;
- require assistance from us;
- become an associate of ABM; or
- interact with our products and services on our website or Social Media
We also collect information from service partners whom we engage to provide services on our behalf.
Where possible, we collect your personal information directly from you. In some circumstances, we may obtain personal information from a third party.
Website and Google Analytics
Information we collect may include:
- the Internet Protocol address and a component of the domain name you have used (e.g. .com or .net);
- the type of browser and operating system you used;
- the date and time you visited our website;
- the web pages or services you accessed at our website;
- the time you spent on individual pages and our website overall;
- which files you downloaded;
- information about your computer and Internet connections using cookies.
- We use Google Analytics Demographics and Interest Reports to obtain a more detailed understanding of our Website users and their potential needs.
We do not collect personal information through website and Google analytics. Only aggregated data is used for planning purposes.
5. WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
our Affiliated Entities;
- third parties engaged by us to perform functions or provide products or services on our or their behalf such as mail-outs, marketing or advertising; third parties that sponsor or promote us;
- third party contractors engaged to provide online credit card account processing and related services. When you pay your accounts online, a secure server is used which encrypts the information you send through our website. We make no warranty in respect of the strength or effectiveness of that encryption and we are not responsible or liable for events arising from unauthorised access of the information you provide; your referees and former employers;
- credit agencies;
- our professional advisors, including our accountants, auditors and lawyers;
- persons authorised by you to receive information held by us; and
- any persons as required or permitted by any law.
We will not rent, sell or exchange your information without your consent.
We do not send personal information overseas.
6. ACCESS TO YOUR PERSONAL INFORMATION
If you require access to your personal information, please contact the ABM Executive Director at John.Deane@abmission.org.au.
In order to process a request, we will require it to be in writing and additionally require that you provide proof of your identity. If you request access to personal information, we will respond to your request within a reasonable period and, if reasonable and practicable, give access to the information in the manner requested.
There are some circumstances where we will not be able to comply with a request to access personal information. If we refuse to give access to the personal information because of an legal exception that applies we will give you a written notice that sets out at a minimum our reasons for the refusal (to the extent it is reasonable to do so), and the mechanisms available to challenge the refusal.
7. CORRECTION OF YOUR PERSONAL INFORMATION
We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can call us on 02 9264 1021 and we will correct or update your personal information.
If you request us to correct your personal information, we will:
- respond to your request within a reasonable period; and
- if reasonable and practicable, correct the information in the manner requested.
- If we refuse a request to correct personal information, we will:
- give you a written notice setting out the reasons for the refusal and how you may make a complaint; and take reasonable steps to include a statement with your personal information we refuse to correct.
8. INTEGRITY OF YOUR PERSONAL INFORMATION
We will take reasonable steps to:
- ensure that the personal information that we collect is accurate, up to date and complete;
- ensure that the personal information that we hold, use or disclose is held with regard to the relevant purpose communicated to you;
- secure your personal information while it is being held by us.
We will take reasonable steps to protect your personal information from:
- misuse, interference and loss; and
- unauthorised access, modification or disclosure.
Electronic information is protected by various security measures (including encryption and password protection) and physical paper files are stored in a secure location. Personal information is de-identified where appropriate.Data protection includes the use of password access areas and secure servers.
We will take reasonable steps to destroy or de-identify any personal information held by us if we no longer need to hold the information for the purpose for which it was collected provided we are not otherwise required by law to retain the information.
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or if you otherwise consider there may be a breach of the Privacy Act (1988) or the Australian Privacy Principles, please contact us in writing. We treat all complaints seriously and intend to resolve your complaint within a reasonable timeframe. Please refer to our Complaints Policy available on our website or in hard copy by telephoning ABM on 02 9264 1021.