The Privacy Act
ABM is bound by the Privacy Act and the Australian Privacy Principles (APPs) which regulate the collection, use and disclosure of personal information.
The purpose of this Policy
The overriding purpose of this Policy is to ensure that ABM manages personal information in an open and transparent way and complies with the Privacy Act and the Australian Privacy Principles.
What is personal information?
Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.
Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. Health information includes personal information collected from you in order to provide a health service. There are greater restrictions that apply to our collection, storage, use and disclosure of sensitive information under the Privacy Act.
2. Why do we collect personal information?
We collect personal information from you for the following purposes (Primary Purpose):
a) to lawfully carry out our functions and activities;
b) to deliver the products and services that you requested;
c) to provide you with further information about the products and services you requested;
d) to personalise and customise your experiences with us;
e) to help us review, manage and enhance our services;
f) to develop insights used in reports or other content developed by us;
g) to communicate with you;
h) for administration purposes, including charging, billing and collecting debts;
i) to promote and market those of our other products and services which we consider may be of interest to you;
j) when considering making offers to job applicants and prospective employees or for employment purposes; and
k) to receive services from you or the organisation which employs you.
In addition to the Primary Purpose, we may use the personal information we collect and you consent to us using your personal information to:
a) provide you with news about any products and services;
b) send you marketing and promotional material that you may be interested in;
c) communicate with you, including by email, telephone and mail;
d) manage and enhance products or your experience on our Website and domains;
e) conduct surveys or promotions;
f) verify your identity;
g) investigate any complaints about, or made by you, or if we have reason to suspect you have breached any relevant terms and conditions; and
h) as required or permitted by any law.
Unless otherwise provided by law, we will not collect, hold, use or disclose sensitive information without your consent.
3. What personal information do we collect?
The nature and extent of personal information we collect varies depending on your particular interaction with us and the nature of our functions and activities.
Personal information that we commonly collect from you would include (but is not limited to):
a) your name, position, date of birth;
b) your address, email address, telephone numbers, gender, driver’s licence number, passport number;
c) your financial information including credit card and banking information, business references, details about your business, Australian Business Number;
d) nature of products or services being sought for the purposes of filling your order;
e) insurance details, rates and fees; and
f) your occupation, career history and references.
We also collect information that is not personal information, such as data relating to your activity on our Website.
If you feel that the personal information that we are requesting at any point is not information that you wish to provide, please feel free to raise this with us.
4. How do we collect personal information?
Generally, personal information is collected by us from a variety of sources, including when dealing with members of the public or customers, when dealing with individuals, undertaking marketing initiatives, or when recruiting.
For example, we may collect personal information from you in the following circumstances:
Personal information may be provided by you using our Website or by telephone, business cards, contracts, applications, survey entries, mail or email, registration forms, face-to-face or in writing, whether verbally, in hardcopy or electronic format.
Where possible, we collect your personal information directly from you. In some circumstances we may obtain personal information from a third party.
If you provide personal information about another person to us, we require that you:
Website and Google analytics
a) the Internet Protocol address and a component of the domain name used (e.g. .com or .net);
b) the type of browser and operating system you used;
c) the date and time you visited our Website;
d) the web pages or services you accessed at our Website;
e) the time spent on individual pages and our Website overall;
f) which files you downloaded; and
g) information about your computer and Internet connections using cookies.
How do we use your personal information?
We will only use and disclose your personal information:
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information. Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other regulatory requirement.
We take special care with your card payment details as we must under the Payment Card Industry Data Security Standard
We will only use or disclose your personal information for the purposes of direct marketing if:
You may opt out of receiving such communications by:
a) clicking a link on the email communications sent to you;
b) contacting our Office by telephone on 02 9264 1021 or at email@example.com; or
d) writing to us at ABM, Locked Bag Q4005, QVB, NSW 1230.
What happens if you choose not to provide your personal information?
You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, we will take reasonable steps to comply with your request. However, we will require you to identify yourself if:
Please also be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services and the range of options available to you or the organisation as a member may be limited.
For example, we may not be able to provide the full range of services or allow you or your organisation to participate in functions, seminars or events if you do not provide your personal information.
5. When do we disclose your personal information?
a) our Affiliated Entities;
b) third parties engaged by us to perform functions or provide products or services on our or their behalf such as mail outs, marketing or advertising;
c) third parties that sponsor or promote us;
d) third party contractors engaged to provide online credit card account processing and related services. When you pay your accounts online, a secure server is used which encrypts the information you send through our Website. We make no warranty in respect of the strength or effectiveness of that encryption and we are not responsible or liable for events arising from unauthorised access of the information you provide;
e) your referees and former employers;
f) credit agencies;
g) our professional advisors, including our accountants, auditors and lawyers;
h) persons authorised by you to receive information held by us; and
i) any persons as required or permitted by any law.
We will not rent, sell or exchange your information without your consent.
Do we send information overseas?
We do not send personal information overseas.
6. Access to your personal information
If you require access to your personal information, please contact the ABM Executive Officer. You are required to put your request in writing and provide proof of your identity.
We are not obliged to allow access to your personal information if:
a) we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
b) giving access would have an unreasonable impact on the privacy of other individuals;
c) the request for access is frivolous or vexatious;
d) the information relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings;
e) giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations;
f) giving access would be unlawful;
g) denying access is required or authorised by or under an Australian law or a court/tribunal order;
h) we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
i) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
j) giving access would reveal internal evaluative information in connection with a commercially sensitive decision-making process.
If you make a request for access to personal information, we will:
If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
We reserve the right to charge you reasonable expenses for providing access to personal information, for example, a fee for photocopying any information requested by you.
7. Correction of your personal information
We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can call us on 02 9264 1021 and we will correct or update your personal information.
If you make a request to correct your personal information, we will:
If we refuse a request to correct personal information, we will:
We reserve the right to charge you reasonable expenses for making a correction to your personal information, for example, a fee for photocopying relevant information.
8. Integrity of your personal information
We will take reasonable steps to:
We will take reasonable steps to protect personal information from:
Electronic information is protected by various security measures (including encryption and password protection) and physical paper files are stored in a secure location. Personal information is de-identified where appropriate. Data protection includes the use of password access areas and secure servers.
You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control. If you suspect any misuse or loss of your personal information please contact us immediately.
We will take reasonable steps to destroy or de-identify any personal information held by us if we no longer need to hold the information for the purpose it was collected and we are not otherwise required by law to retain the information.
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or otherwise consider there may be a breach of the Privacy Act or the APPs, please contact us in writing.
We treat all complaints seriously and intend to resolve your complaint within a reasonable timeframe. Please refer to our Complaints Policy available on our website or in hard copy by telephoning ABM on 02 9264 1021.
Locked Bag Q4005
QVB NSW 1230