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Feedback and Complaints Handling Procedure

Do you have something to tell us?

ABM values your feedback, either negative or positive.  If you have anything to tell us or ask about any aspect of our work, please contact info@abm.asn.au or telephone us on 1300 302663.

Have a Complaint?

The Anglican Board of Mission – Australia Limited (ABM) has a formal complaints handling policy.  If you wish to make a complaint please direct your message initially to the ABM Executive Officer who can be contacted in writing at Locked Bag Q4005, QUEEN VICTORIA BUILDING, NSW 1230; and through e-mail at Complaints.Officer@abm.asn.au or by telephone on 02 9264 1021.

ABM undertakes that complaints will be treated in strictest confidence.

ABM undertakes to, as far as possible, acknowledge the complaint promptly and investigate all complaints and have a draft response within 1 month from the date of receipt of the complaint

ABM is a member of the Australian Council for International Development (ACFID) and adheres to their Code of Conduct.  If your complaint is not resolved satisfactorily by ABM, then please raise the matter with ACFID.  The process for making a complaint to ACFID can be found on their website at www.acfid.asn.au/code-of-conduct/complaints.