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Feedback and Complaints Handling Procedure

Do you have something to tell us?

ABM values your feedback, either negative or positive.  If you have anything to tell us or ask about any aspect of our work, please contact or telephone us on 1300 302663.

Have a Complaint?

The Anglican Board of Mission – Australia Limited (ABM) has a formal complaints handling policy which you may download here.  If you wish to make a complaint please direct your message initially to the ABM Complaints Officer who can be contacted in writing at Locked Bag Q4005, QUEEN VICTORIA BUILDING, NSW 1230; and through e-mail at or by telephone on 02 9264 1021.

ABM undertakes that complaints will be treated in strictest confidence.

ABM undertakes to, as far as possible, acknowledge the complaint promptly and investigate all complaints and have a draft response within 1 month from the date of receipt of the complaint


ABM is a member of the Australian Council for International Development (ACFID) and adheres to their Code of Conduct. As such, ABM is required to meet high standards of corporate governance, program effectiveness, public accountability and financial management.

Members of the public can lodge complaints either directly with ABM (as above), or with ACFID, should they feel that ABM has breached the Code of Conduct. The process for making a complaint to ACFID can be found on their website